{"id":615,"date":"2025-04-25T03:43:24","date_gmt":"2025-04-25T03:43:24","guid":{"rendered":"https:\/\/thehideaway.rw\/?page_id=615"},"modified":"2025-05-17T12:01:12","modified_gmt":"2025-05-17T12:01:12","slug":"faqs","status":"publish","type":"page","link":"https:\/\/thehideaway.rw\/?page_id=615","title":{"rendered":"FAQs"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#f7f7f7″ scene_position=”center” top_padding=”100″ bottom_padding=”100″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

General<\/h2>\n[\/vc_column_text][toggles style=”minimal”][toggle color=”Default” heading_tag=”h5″ heading_tag_functionality=”default” title=”What are your operating hours?”][vc_column_text]The hotel is opened 24 hours a day, 7 days a week and our rooftop restaurant is opened from 7am to 11pm.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”Where is the boutique hotel located ?”][vc_column_text]Our boutique hotel is situated at KK 30 Avenue, Rebero, Kigali.<\/span><\/p>\n

You can call us on +250 794 106 150 or +250 252 900 720 if you need directions. Our team will happily assist you.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”How can I contact the boutique hotel for general inquiries ?”][vc_column_text]You can contact us by phone on +250 794 106 150 or +250 252 900 720 and by email on info@thehideaway.rw<\/span><\/p>\n

Check our website for more information : <\/span>www.thehideaway.rw<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”What payment methods do you accept ?”][vc_column_text]We accept a variety of payment methods for your convenience, including:<\/span><\/p>\n

    \n
  • Credit\/Debit Cards: <\/span>Visa, MasterCard, American Express, and more. <\/span><\/li>\n
  • Bank Transfers : <\/span>Available for certain bookings (please contact us for details).<\/span><\/li>\n
  • Online Payments : <\/span>Paypal, Apple Pay<\/span><\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][\/toggles][vc_column_text]\n

    Rooms<\/h2>\n[\/vc_column_text][toggles style=”minimal”][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”What types of rooms does the Hideaway offer?”][vc_column_text]We offer a range of rooms to suit various preferences with different prices depending on the size of the room you choose. We have standard rooms, deluxe rooms, suite, bedroom apartment and penthouse with breakfast included.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”What amenities are included in the rooms?”][vc_column_text]All rooms typically come with the following standard amenities:<\/span><\/p>\n
      \n
    • Free Wi-Fi <\/span><\/li>\n
    • Air conditioning<\/span><\/li>\n
    • Flat-screen TV with satellite channels <\/span><\/li>\n
    • Mini-bar or fridge<\/span><\/li>\n
    • Private bathroom with toiletries <\/span><\/li>\n
    • In-room safe<\/span><\/li>\n
    • Tea\/coffee-making facilities <\/span><\/li>\n
    • Bathrobe and slippers Hairdryer<\/span><\/li>\n
    • Room phones<\/span><\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”Do you have rooms with a view ?”][vc_column_text]Some of our rooms offer views such as city views or garden views.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”Are there rooms with a private balcony or terrace?”][vc_column_text]Yes, some of our Deluxe Rooms, Suites, and select other room categories offer private balconies or terraces, where you can relax and enjoy the views.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”How do we book a room ?”][vc_column_text]If you wish to book a room, you can send us an email at bookings@thehideaway.rw<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”What are the check-in\/check-out times?”][vc_column_text]Check-in for our rooms begins at 3:00 PM, and check-out is at 12:00 PM. Late check-out can be requested at an additional fee of $20 per hour, subject to room availability.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”Is there Wi-Fi available at the hotel ?”][vc_column_text]We do have complimentary Wi-Fi available throughout the hotel, including in guest rooms and public areas. You will find the login details in your room service directory or you can also ask at the front desk.<\/span>[\/vc_column_text][\/toggle][\/toggles][vc_column_text]\n

      Services<\/h2>\n[\/vc_column_text][toggles style=”minimal”][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”Do you offer airport transportation?”][vc_column_text]We do offer shuttle services to and from the airport at the price of $25 per ride. Please contact the front desk on +250 794 106 150 or +250 252 900 720 to arrange a pickup or drop-off.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”Is parking available at the hotel ?”][vc_column_text]We do offer secure self-parking at The Hideaway Boutique Hotel.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”Do you offer laundry services?”][vc_column_text]We do offer laundry, dry cleaning and ironing services at charge. Please use the laundry bag and form in your room, and leave it for housekeeping to collect.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”Is there a fitness center or pool in the hotel?”][vc_column_text]Our hotel has a fully equipped fitness center and an outdoor swimming pool available for guest use from 6am to 10pm.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”Do you have a Spa or Wellness services?”][vc_column_text]We do offer spa and wellness services including massages, facials and beauty treatments. You will have to book an appointment through the front desk. Kindly call on +250 794 106 150 or +250 252 900 720.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”Can I book tours or activities through the hotel ?”][vc_column_text]Our concierge service can assist with booking local tours, activities and transportation. Please visit the front desk for recommendations and reservations.<\/span>[\/vc_column_text][\/toggle][\/toggles][vc_column_text]\n

      Bookings<\/h2>\n[\/vc_column_text][toggles style=”minimal”][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”Do I need to pay a deposit when booking ?”][vc_column_text]To confirm your reservation, we do require a 50% <\/span>deposit <\/span>of the total booking amount at the time of booking. The remaining balance will be due upon check-in.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”What is your cancellation policy ?”][vc_column_text]Our cancellation policy is as follows: <\/span><\/p>\n
        \n
      • Cancellation within 7 days of check-in: <\/span>You will receive a <\/span>full refund <\/span>of your 50% deposit.<\/span><\/li>\n
      • Cancellation within 24 hours before check-in: <\/span>You will be charged a <\/span>50% <\/span>of your deposit.<\/span><\/li>\n<\/ul>\n

        In case of a no-show without prior notice, your <\/span>deposit will not be refunded<\/span>, and the booking will be considered canceled.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”Do you accommodate special requests, like rooms decorations for a celebration ?”][vc_column_text]We\u2019re happy to help make your stay special! Please contact us on +250 794 106 150 or +250 252 900 720 in advance to arrange room decorations, cakes, or other requests for special occasions.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”Is smoking allowed in the hotel ?”][vc_column_text]Our hotel is non-smoking in all indoor areas including guest rooms. We do provide designated smoking areas outside the building for your convenience.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”Can I store my luggage at the hotel before check-in or after checkout ?”][vc_column_text]We do offer luggage storage for guests arriving early or departing late. Please inquire at the front desk for assistance.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”What languages are spoken by the hotel staff?”][vc_column_text]Our staff speaks English, French and Kinyarwanda. We strive to accommodate guests from around the world.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”What should I do if I leave an item behind after checking out?”][vc_column_text]If you\u2019ve forgotten something in your room, please contact the front desk as soon as possible, and we\u2019ll assist you in retrieving the item or arrange to have it shipped to you.<\/span>[\/vc_column_text][\/toggle][\/toggles][vc_column_text]\n

        \u00a0Restaurant<\/span><\/h2>\n[\/vc_column_text][toggles style=”minimal”][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”What are the restaurant\u2019s operating hours?”][vc_column_text]Our rooftop restaurant is open from 7am to 11pm for breakfast, lunch, and dinner.<\/p>\n

        Monday to Friday :<\/strong>
        \nBreakfast\u00a0 – 7am to 10am.
        \nLunch – 12.00pm to 3pm.
        \nDinner – 6pm to 11pm.<\/p>\n

        Saturday to Sunday :<\/strong>
        \nBreakfast – 7am to 11am.
        \nLunch – 12.00pm to 3pm.
        \nDinner – 6pm to 11pm.<\/p>\n

        Early breakfast is also available upon request.<\/p>\n

        You can call us on +250 794 106 150 or +250 252 900 720 if you want to make
        \na reservation.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”Does the restaurant offer room service?”][vc_column_text]We do offer room service from 7am to 11pm. A room service menu is available in your room, and you can place an order from your room by dialling 125 or 135.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”Is breakfast included in my room rate?”][vc_column_text]A complimentary breakfast buffet is included in all room rates. On week-days, breakfast is served from 7am to 10am and during week-ends, from 7am to 11am. Early breakfast is also available upon request.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”Can I make a reservation at the restaurant?”][vc_column_text]We do encourage reservations, especially for lunch, dinner or larger groups. You can make a reservation by contacting the front desk or calling the restaurant directly at +250 794 106 150 or +250 252 900 720.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”Do you offer vegetarian, vegan, or gluten-free options?”][vc_column_text]We do offer a variety of dietary options, including vegetarian, vegan, gluten-free, and other special dietary needs. Please inform your server of any dietary restrictions.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”Is there a dress code at the restaurant?”][vc_column_text]Our restaurant has a casual\/smart casual dress code. While formal attire is not required, we kindly ask that guests avoid beachwear or swimwear during dinner service.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”Does the restaurant serve alcohol?”][vc_column_text]Our restaurant has a fully stocked bar with a wide selection of wines, cocktails, beers and champagnes. You can also enjoy drinks in our lounge area or request them via room service.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”Can you accommodate food allergies?”][vc_column_text]We take food allergies seriously. Please inform your server of any allergies or dietary restrictions when placing your order, and we will do our best to accommodate your needs.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”Does the restaurant organise brunch?”][vc_column_text]We host a monthly brunch every last Sunday at our rooftop restaurant. Enjoy a delicious buffet, live music, and complimentary access to the pool for all brunch guests. It\u2019s the perfect way to unwind and soak in the view!<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”Can I host a private event or party at the restaurant?”][vc_column_text]Our restaurant offers private dining areas and spaces for special events, including business meetings or birthday parties. Please contact our event coordinator on +250 794 106 150 or +250 252 900 720 for more details.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”What type of cuisine is served at the restaurant?”][vc_column_text]Our restaurant offers an international menu. We also use locally sourced ingredients whenever possible.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”Is Wi-Fi available in the restaurant?”][vc_column_text]Complimentary Wi-Fi is available in the restaurant. You can use the same Wi-Fi network as your room, or ask for access information from the restaurant staff.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”Can non-hotel guests dine at the restaurant?”][vc_column_text]Our restaurant is open to the public, and non-hotel guests are welcome to dine with us. While reservations are strongly recommended, especially during peak times, we also accept walk-ins.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”What if I need to cancel my restaurant reservation?”][vc_column_text]We kindly ask that you notify us in advance if you need to cancel or modify your reservation.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”Do you offer buffet or \u00e0 la carte options?”][vc_column_text]We offer both buffet and \u00e0 la carte options, depending on the meal and time of day.
        \nBreakfast is served as a buffet, while lunch is typically \u00e0 la carte, and dinner is a 6-course set menu.<\/p>\n

        The 6-course dinner set menu is priced at RWF 60,000 per person. If you prefer, you can also opt for the \u00e0 la carte menu for dinner.<\/p>\n

        For more information or bookings, kindly call on +250 794 106 150 or +250 252 900 720.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”Are there any seasonal menus or chef\u2019s specials?”][vc_column_text]We do offer seasonal menus and rotating chef\u2019s specials that highlight fresh, local ingredients. Ask your server about the current offerings.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”Is there live entertainment at the restaurant?”][vc_column_text]We feature live music on select nights. Please check with the front desk or the restaurant for the entertainment schedule.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h6″ heading_tag_functionality=”default” title=”Do you have a menu ?”][vc_column_text]Kindly call on +250 794 106 150 or +250 252 900 720 and our team will be happy to assist you with the menu and any other information.<\/span>[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

        [vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#f7f7f7″ scene_position=”center” top_padding=”100″ bottom_padding=”100″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-615","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/thehideaway.rw\/index.php?rest_route=\/wp\/v2\/pages\/615","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thehideaway.rw\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thehideaway.rw\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thehideaway.rw\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thehideaway.rw\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=615"}],"version-history":[{"count":18,"href":"https:\/\/thehideaway.rw\/index.php?rest_route=\/wp\/v2\/pages\/615\/revisions"}],"predecessor-version":[{"id":940,"href":"https:\/\/thehideaway.rw\/index.php?rest_route=\/wp\/v2\/pages\/615\/revisions\/940"}],"wp:attachment":[{"href":"https:\/\/thehideaway.rw\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=615"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}